▶︎ DELIVERY TIMES

▶︎ SHIPPING COSTS

▶︎ TRACK YOUR ORDER

▶︎ DAMAGED PARCEL

 

 

DELIVERY TIMES

 

Your parcel will ship according to the delivery terms written on the product page. Those are not binding terms. Our aim is to deliver your goods as quick as possible, but, unfortunately, in some specific periods (Christmas, Easter, sale, etc.) those terms may suffer alterations beyond our control; we apologize for those inconvenients that this situation may cause. If you want to be informed about the exact shipping time, please contact us through our contact form and we will inform you more in detail.

Orders placed during the weekend or official local holidays, will be processed during the next working day.

 

 

SHIPPING COSTS

 

Find in the table below all shipping costs depending on the shipping area and the amount of your order:

 

ORDER     AREA 1     AREA 2     AREA 3
Less than €249     FREE SHIPPING
    15 EUROS     45 EUROS
From €249     FREE SHIPPING
    FREE SHIPPING 
    45 EUROS 
From €289     FREE SHIPPING
    FREE SHIPPING 
    FREE SHIPPING 

* AREA 1: Península and Baleares

* AREA 2: Canarias, Ceuta, Melilla and Rest of Europe

* AREA 3: America, Asia, Africa, Oceania.

 

 

TRACK YOUR ORDER

 

Once your order has left our warehouse, you will receive an email where you may find the link to the courier webpage with a tracking number in order to be able to track your parcel.

 

 

DAMAGED PARCEL

 

Every single order that we ship from our warehouse passes a previous exhaustive quality control.

In case that you receive a damaged parcel, we kindly ask you to contact us as soon as possible. If the damage is not important, then you can accept it and make a note of the damage.

In case that the damage is remarkable, you may refuse your order. If this happens, we kindly ask you to contact our customer service immediately. Please, have your order number to help us to give you a faster answer to solve your issue.

If you notice any damage after accepting your good, you can contact our customer service in order to inform you how to proceed.